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Start for FreeJacob C. Potter
Client Success Portfolio Operations & Performance @Privia Health
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WORK HISTORY
Client Success Portfolio Operations & Performance @Privia Health
Own portfolio-level operational and financial performance across 40+ multi-specialty practices and approximately 200 providers throughout Central and South Florida within a scaled MSO environment. Responsible for stabilizing execution, protecting revenue integrity, and driving consistent performance across physician-led care centers.Lead proactive portfolio risk detection, escalation governance, and intervention strategy, partnering closely with physician owners and cross-functional teams to address operational variance, improve KPI performance (NRR, AR, access, patient experience), and reduce volatility across the network.Provide leadership and enablement for Client Success Associates and people managers, establishing structured operating rhythms, clear accountability standards, and judgment-based decision frameworks that scale decision-making and execution quality across the portfolio.Translate enterprise strategy into repeatable, practice-level execution, with emphasis on revenue optimization, operational best practices, financial discipline, and readiness for value-based care models. Operate at the intersection of physician partnership, financial stewardship, and system-level execution to support sustainable growth in a complex, multi-site healthcare services environment.Skills: Portfolio Operations Management • Physician Network Performance • Financial Performance & KPI Governance • Revenue Optimization (FFS & Hybrid Models) • Cash Flow & AR Risk Management • Net Revenue Realization (NRR) Oversight • Multi-Site Practice Operations • Escalation Governance & Risk Detection • Operating Rhythm Design Agile Project methodology • Performance Stabilization & Variance Reduction • Process Standardization & Best Practices
EDUCATION
Georgia State University - J. Mack Robinson College of Business
Master’s Degree, MBA, MHA
Rollins College
Bachelor’s Degree, Economics and Sustainable Development
ABOUT JACOB C. POTTER
I’m a healthcare operations leader with deep experience scaling complex, regulated environments across clinical care delivery, research, and biologics manufacturing. With dual MBA/MHA training and 20 years in the field, my work consistently centers on translating strategy into disciplined execution — aligning people, process, and systems to deliver stable performance at scale.My background spans private practice growth, enterprise healthcare operations, and biotech-adjacent platforms, including startup and turnaround environments. I’ve built and led teams, designed governance and operating models, and driven performance across financial, operational, and regulatory dimensions.Previously, I served as General Manager for OneBlood’s Clinical Discovery Institute, where I led the build-out of a GMP-compliant, clinical-grade program supporting IRB-governed research and translational medicine. That work included standing up compliant infrastructure, serving as administrative sponsor and Principal Investigator, and overseeing operational governance, partnerships, and business development from the ground up.Across roles, I’ve been trusted with high-stakes execution — from leading regional telehealth operations during COVID to implementing validated systems supporting biomaterial collection, clinical research, and care delivery. I operate comfortably at the intersection of regulation, finance, and operations, with a bias toward clarity, accountability, and repeatable systems over heroics.Today, I focus on portfolio-level performance, risk detection, and operational enablement within healthcare services organizations — helping teams stabilize execution, improve financial outcomes, and prepare for value-based and growth-oriented models.I’m drawn to organizations building something meaningful, complex, and durable — and to roles where sound judgment, operational rigor, and leadership presence matter as much as vision.
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