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Isuru Prasad
Information Technology Support Analyst @The Royal Women's Hospital
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WORK HISTORY
Information Technology Support Analyst @The Royal Women's Hospital
Melbourne, AU
Actively participating in the creation and termination of user accounts in Active Directory, including both student accounts and general user accounts.• Diagnosing and resolving computer and laptop issues through remote assistance or on-site visits, minimizing downtime for end-users.• Providing comprehensive troubleshooting for specialized medical equipment, including WOW machines, Rovers, signature Pad• Managing iPM user accounts, performing modifications, and promptly addressing access issues.• Administering iPM Active Directory, ensuring secure and efficient user management. • Overseeing Microsoft Exchange, managing mailboxes, and distribution lists for seamless communication.• Delivering responsive support to staff members for Outlook, Teams, Office 365, WebEX, and Zoom, Intranet addressing queries and technical issues. • Escalating complex issues to appropriate teams and prioritizing tasks based on the criticality of the problem.• Resolving issues related to general printers, EMR printers, and EMR label printers, ensuring smooth printing operations. • Providing support to all staff members, including directors, and ensuring a high level of customer satisfaction.• Updating Confluence articles and providing training to new staff members on IT systems and protocols.• Imaging new laptops, setting up workstations, printers, and configuring Cisco desk phones, ensuring a seamless onboarding process for new employees.• Prioritising support requests based on a comprehensive understanding of the nature and impact of each issue.
EDUCATION
Performance Education
Professional Year Program , Information Technology
Performance Education
Professional Year, Information Technology
SLIIT
BSc Special (Hons) in Information Technology- Specializing in Information Technology, Information Technology
Charles Sturt University
Master's degree, Master of Information Technology
Dharamapala Maha Vidyalaya, Bandarawela
Business/Commerce, General
ABOUT ISURU PRASAD
To obtain a challenging role in IT support where I can leverage my technical skills and…
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