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Ishan Karanjit
End User Support Analyst (Tfnsw Sme) @Datacom
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WORK HISTORY
End User Support Analyst (Tfnsw Sme) @Datacom
Parramatta, AU
Duties:• Delivering both onsite and remote IT assistance to over employees in the Sydney area working for Trains, Transport, and RMS.• Diagnosing and resolving issues related to users\' email accounts and other problems associated with Outlook.• Installing, upgrading, deploying, and troubleshooting approved desktop applications using SCCM.• Assisting in the creation of user accounts, managing access controls, and assigning security group permissions in Active Directory.• Setting up laptops and desktop computers with Transport, Sydney Trains, Metro, and IS SOE images.• Providing support for Audio Visual, Teleconferencing, and Video Conferencing systems.• Employing the ServiceNow tool to record and monitor field services requests, and striving to resolve 95% of incident tickets on the first interaction without the need for escalation, all while ensuring that 100% of service level agreements (SLAs) are met.• Educating end-users about technical concepts and information in a manner that is easily understandable.
EDUCATION
Western Sydney University
Bachelor's Degree, Information Science/Studies
Prasadi Academy
+2, Science
NIIT
PHP/ MySQL, Web Site Development
Western Sydney University
Bachelors in Information and Communications Technology, Information Technology
SKILLS
ABOUT ISHAN KARANJIT
An innovative, open-minded and sociable technophile having a keen interest on mobile applications, networking and cloud computing, possessing extensive customer service experience, communication and time-management skills, and looking to grow as a successful IT professional who graduated in Information and Communication Technology from Western Sydney University.
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