Irving Lopez

Director of Operations @MicroAge

Phoenix, AZ, US

Oversee and manage the quote, order, renewal, invoice, accounts payable (AP), and other related processes at MicroAge. Responsible for ensuring the efficiency and accuracy of financial transactions related to orders, invoices, client entitlements, and payments. Work closely with various teams and departments to streamline processes and improve overall business operations.* Lead a team of Operations specialists that focus on quote building, sales order management, returns, new client setup, purchasing, shipping management and invoicing.* Build capabilities, tools, and develop skills within the operations team, driving high levels of individual accountability and engagement* Document clear and complete operating procedures for operations functions* Create and track metrics / SLAs to determine overall success of operation activities.* Train Account Executives and other department team members on operational changes made to enhance productivity.* Set and deliver on quarterly KPIs and targets managed through day-to-day guidance and direction* Identify operational issues and communicate potential resolutions* Regularly search for, identify, and implement operational systems and process improvements* Timely communication of status, progress, and problems to senior management* Develop and maintain competency in all systems, including, but not limited to, order entry, ERP, PSA and all related systems.