Irah Caryl S. Panerio

About Irah Caryl S. Panerio

95% client retention rate.$500K+ portfolio. Teams of 30–50 consistently hitting 110%+ quota.That\'s what proactive client success looks like—and it\'s what I bring to every engagement.I\'m Irah Caryl, but you can call me Aia. I\'m a Senior Client Success Manager at Callbox, where I oversee high-caliber B2B campaigns and make sure clients don\'t just see results—they feel them.My work sits at the intersection of strategy, relationships, and execution. I work closely with clients to align campaign goals with real business outcomes and with production teams to make sure what\'s promised actually gets delivered.Over the years, I\'ve learned that client success isn\'t about being reactive—it\'s about staying three steps ahead. Catching the red flags before they become problems. Asking the hard questions before the client has to. Showing up with answers, not excuses.What I bring to the table:→ Campaign strategy and performance management for B2B clients→ QBRs and executive-level business reviews→ Team leadership and SDR coaching→ 50–70% improvement in lead quality through refined ICP targeting→ Cross-functional alignment between sales, production, and client stakeholdersI genuinely love this work—the complexity of it, the relationships it builds, and the moments when a client says,\"This is exactly what we needed.\"If you\'re in the B2B space and want to talk shop around client success, retention, or campaign strategy—let\'s connect. Senior Client Success Manager | Callbox

Experience

1. Senior Client Success Manager

   Callbox Inc

   Aug 2024 — Present

   Callbox | Aug 2024 – Present• Managing a $500K+ client portfolio with a 95% retention rate, overseeing high-caliber B2B outbound campaigns across multiple industries• Lead quarterly business reviews (QBRs) and executive-level strategy sessions to align campaign performance with client revenue objectivesthrough performance tracking and targeted feedback• Collaborate cross-functionally with production, sales, and data teams to refine ICP targeting, improving lead quality by 50–70%• Serve as the primary escalation point for client concerns, ensuring swift resolution and long-term relationship continuity• Identify upsell and expansion opportunities within existing accounts to drive incremental revenue growth

Education

• Intercity College of Science and Technology

  Bachelor of Science - BS, Information Technology

  2014 — 2018