Imelda Hoxha
Desktop Support Analyst @Westpac Institutional and Business
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WORK HISTORY
Desktop Support Analyst @Westpac Institutional and Business
NY, US
Providing Desktop (Windows 11) and windows application support for front office and back-office users including hardware support.• Management of local Active Directory to implement local access policies, manage user accounts and permissions and ensure data security.• Administration of desktop and mobile telephony systems including trading dealer boards and mobile voice recording• Ensuring operational and system documentation is created and maintained, including amongst other things incident and problem records and user and system documentation.• Regular communications with a variety of business and technology stakeholders
EDUCATION
University of Lodz
B2, Polish Language
University of Tirana
Master’s Degree, Business Informatics
University of Lodz
Master’s Degree, Computer Science & Information Technology
University of Tirana
Bachelor's degree, Computer Science
SKILLS
ABOUT IMELDA HOXHA
IT Support Technician for the Department of Education in New York.
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