Ikshavi Kaushal

About Ikshavi Kaushal

I\'m a Product Manager & Technical Program Manager with 6 years of experience in delivering AI-powered digital solutions across B2C and B2B environments. I specialize in driving large-scale product initiatives from concept to execution — blending business strategy, data insights, and technical depth to build platforms that scale, engage, and deliver measurable outcomes.I’ve led end-to-end product ownership at organizations like Maruti Suzuki and Jio Platforms, where I launched enterprise-grade solutions in Generative AI, LLM-driven voice platforms, recommendation systems, digital marketing automation, and document fraud detection. My work has directly impacted millions of users, reduced operational overhead, and unlocked new revenue streams.I bring strong technical program management capabilities — aligning cross-functional teams across product, engineering, and design, managing multi-track roadmaps, defining OKRs, and executing GTM strategies. I lead with a customer-first mindset and a deep focus on quality, velocity, and impact.Whether it’s launching AI-first products, optimizing user journeys, or scaling digital infrastructure, I thrive at the intersection of innovation, execution, and strategic alignment. I’m passionate about building products that solve meaningful problems and mentoring teams that drive them forward. I\'m always looking to build what\'s next.

Experience

1. Product Manager - Genai and Analytics

   Maruti Suzuki India Limited

   Jun 2024 — Present · Gurugram, IN

   Spearheaded the development of an AI-based document and image forgery detection platform, enabling enterprise teams to identify manipulated PDFs, image tampering, and copy-move forgeries, resulting in significantly faster document verification and improved trust in compliance workflows• Designed and launched an AI-powered customer voice platform, enhancing user satisfaction through automated feedback insights, sentiment tracking, and faster issue resolution, achieving over 95% accuracy in understanding customer needs• Launched an visual content solution using Gen AI to streamline digital marketing campaigns, decreasing time-to-market by 5K+ hours yearly, uplifting engagement within 48 hours of campaign launch and campaign CTR by 20%• Managed the creation of a dynamic Marketing Insights Hub, utilizing Recommendation Systems for personalized content and real-time engagement analytics, resulting in a 25% boost in customer interaction and campaign responsiveness• Led innovation in hiring experiences through an automated recruitment tool, improving candidate interaction and reducing recruitment cycle by 44%, thereby enhancing candidate satisfaction and referral rates for new hires by 20%• Curated and distributed monthly customer-focused AI newsletters, driving internal adoption rates up by 30%, generating over 250 new product improvement ideas, and increasing organizational awareness of new AI capabilities• Enhanced user experience reporting through interactive analytics dashboards, decreasing reporting efforts by 40% and improving customer service response, thereby increasing customer satisfaction scores by 11%

Education

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Engineering - BE

  2015 — 2019