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Technology Service Delivery Manager @Northpower
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WORK HISTORY
Technology Service Delivery Manager @Northpower
NZ
EDUCATION
AMES International Academy
Diploma, Systems Engineering
ABOUT IBS LOYOLA
My IT journey began at 18, where I initially carved out a niche in IT sales, focusing on computer maintenance for residential clients and SMEs. As my passion and skills evolved, I pursued systems engineering, transitioned into network engineering at a telecommunications company specializing in voice networks (SIP), and now excel in IT service management, guided by the ITIL framework.As a woman of color in technology, a proud member of the rainbow community, and a neurodiverse mother and wife, I embrace diversity as a core strength. I am committed to honing my leadership skills and making meaningful contributions to the tech industry.My passion lies in empowering people and driving positive change through self-growth. I am a leader who inspires others to become the best version of themselves, demonstrating that success is attainable regardless of the challenges we face.ITILv4 FoundationCertificate in First Line Management Certificate in Network Device Management (CCNA)CCNA Supporting Cisco Service Provider IP NGN Operations (SSPO)Certificate in Network Administration (MCSA)MCP for ISA serverCertificate in Computer Support (A+/ NW+)Merit of Excellence AwardAttained CompTIA Network + Certification
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