Kedar K.

Sr Business Analyst @Exelon

Baltimore, MD, US

Directed end-to-end strategic planning and long-range roadmap (LRP) development for a multi-year infrastructure initiative deploying smart modules across 10 counties assuring on-time delivery, scope control, and proactive risk mitigation.• Led cross-functional project execution and quality assurance oversight, maintaining Tier-1 KPI performance below 1.5%, far exceeding the 8% benchmark despite enterprise-level system constraints.• Managed and governed daily field operations across 6+ contractor crews, optimizing resource allocation and ensuring alignment across 33+ distinct business processes spanning operations, IT, and customer service.• Directed internal investigations and root cause analyses (RCA) to address project-level failures, leveraging findings to implement corrective action plans and drive continuous improvement across the program lifecycle.• Served as business lead and primary liaison for multi-year product rollout initiatives worth $1.30M, collaborating with external vendors, IT teams, and business units; authored technical design specifications, SOPs, and held final sign-off authority on system architecture changes.• Created and executed detailed deployment plans and operational contingency frameworks, ensuring a smooth and scalable rollout of the next-gen metering infrastructure across field services and dispatch functions.• Led the resolution of a critical enterprise-wide issue impacting over deployed gas meters, by launching and managing a high-priority remediation project focused on High Flow Alarms—successfully mitigating risk through structured stakeholder collaboration, escalation handling, and post-mortem integration.• Chaired multiple steering committees to define project OKRs and KPIs, providing visibility into progress, aligning initiatives with enterprise goals, and enabling effective governance and stakeholder communication.

University of Illinois Chicago

Master of Science - MS, Management Information Systems, General

Jawaharlal Nehru Technological University

Bachelor's degree, Computer Science

MAAC

Diploma of Education, Graphic Design