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Himanshu Kashyap

IT Support Engineer @Pisoftek

New Delhi, DL, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2019 — Present

IT Support Engineer @Pisoftek

Noida, IN

Dedicated IT Support Engineer with 4 years of experience providing top-notch technical assistance to end-users and organizations. Passionate about resolving complex IT issues and ensuring seamless operations.Remote Desktop Support (Provide Autodesk, Sketch up and Adobe license installation support toclient. Handling clients application related issues through Team Viewer, Any desk, Remote DesktopConnection etc.).Mail configuration (Configure outlook and Thunderbird on various desktops-laptops).Monitoring system alerts (Monitor all system alerts and assist to resolve complex issues in systemhardware and software.).Ticketing Tool (Working on Pisoftek ticketing tool).•Domain and AD services (Setting up the Domain and managing users with Active DirectoryDomain Services and various Group Policies. Hands-on experience on Active Directory, Alsotroubleshooting AD related issues. Installing & configuring DNS, DHCP, and IIS, WSUS etc.).

EDUCATION

2014 — 2017

CCS (Chaudhary Charan Singh)University

Bachelor of Computer Applications

2017 — 2019

APJ Abdul Kalam Technological University

Master of Computer Applications - MCA

ABOUT HIMANSHU KASHYAP

Dedicated IT Support Engineer with 4.5 years of experience providing top-notch technical assistance to end-users and organizations. Passionate about resolving complex IT issues and ensuring seamless operations. With a solid background in troubleshooting hardware, software, and network problems, I bring a proactive and client-centric approach to every challenge.Key Skills:Remote Desktop Support (Provide Autodesk, Sketch up and Adobe license installation support toclient. Handling client’s application related issues through Team Viewer, Any desk, Remote DesktopConnection etc.).•Application issue (Resolve application related issue while installing.).•Hardware Troubleshoot.(Basic hardware trouble shooting in desktop and laptop.).•Operating system Installation (Install Windows and Linux OS via USB.).•Mail configuration (Configure outlook and Thunderbird on various desktops-laptops).•Monitoring network alert (Monitoring of Network and Fixing the Network faults and handle thenetwork using SOPHOS UTM 9 Firewall and alert services.).•Domain and AD services (Setting up the Domain and managing users with Active DirectoryDomain Services and various Group Policies. Hands-on experience on Active Directory, Alsotroubleshooting AD related issues. Installing & configuring DNS, DHCP, and IIS, WSUS etc.).•AOMEI Backupper (AOMEI Back upper setup and monitoring the backup activities.).•Client interaction (Interacting with the clients, technical teams, and vendors to solve the problemsin case of outages).Windows server 2012 R2 and SQL Server 2012 (Configuration, installation, maintenance ofWindows Server 2012 R2 and SQL Server 2012.).Let\'s Connect:I am always open to connecting with like-minded professionals, whether to share insights, discuss industry trends, or explore potential collaboration opportunities. Feel free to connect and let\'s build a network that fosters growth and innovation in the IT community.

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