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Himanshu Arora
Business Intelligence & Crm Specialist @Zaptec
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WORK HISTORY
Business Intelligence & Crm Specialist @Zaptec
Stockholm, SE
Managing and optimizing the CRM systemCreating and maintaining custom reports and dashboards in Power BIAnalyzing customer data to identify trends and opportunitiesCollaborating with sales and marketing teams to improve customer engagementImplementing data-driven strategies to increase customer retention or improve other key metricsTraining colleagues on best practices for using the CRM and Power BI
EDUCATION
Thapar Institute of Engineering & Technology
Master of Business Administration (MBA), Operations and marketing
Thapar Institute of Engineering & Technology
Bachelor of Technology (B.Tech.), Industrial Engineering
SKILLS
ABOUT HIMANSHU ARORA
Management graduate with over 7 years experience with multinational corporations. I have worked on sales, processes and tools programs. My expertise are in the area of Project Management, Data Analytics, Reporting, Continuous Improvement, Agile way of working and proficient in SQL, Power BI, MS Office 365 Suite, SAP APO, and BI/BW modules.I also like understanding businesses through the world of finance i.e Cost analysis, Profitability analysis, Profit Margins.
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