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Helena M.
Manager of the Customer Service, Logistics, and Packaging Departments @Ustronianka Sp. Z O.O
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WORK HISTORY
Manager of the Customer Service, Logistics, and Packaging Departments @Ustronianka Sp. Z O.O
As a Manager of the Customer Service, Logistics, and Packaging Departments, I oversee the company’s key operational areas, ensuring seamless collaboration between teams and process efficiency.My daily responsibilities include managing teams, motivating, and developing employees, which enables us to achieve excellent results in both service quality and operational effectiveness.I focus on building long-term relationships with clients by providing the highest standards of service, timely order fulfillment, and transparent, ongoing communication. I support teams in addressing customer challenges and supervise the implementation of procedures that enhance service quality and optimize processes.I work closely with the production, sales, and controlling departments to efficiently manage goods flow, transportation capacity planning, and the monitoring of key performance indicators (KPIs). My role also involves overseeing the management of returnable packaging and the circulation of Numbered Carriers, contributing to sustainable development and operational cost reduction.Leveraging my analytical skills and experience in process optimization, I regularly identify areas for improvement, execute projects that increase the company’s operational efficiency, and monitor the achievement of strategic goals.My goal is not only to manage but also to inspire teams to perform at their best and achieve results that translate into customer satisfaction and the company’s success.
EDUCATION
Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie
Licencjat (Lic.)
Uniwersytet Ekonomiczny w Krakowie
Magister (Mgr)
Akademia Ekonomiczna w Krakowie
Licencjat (Lic.)
ABOUT HELENA M.
📍 Director of Customer Acquisition and Support 📈 Process Management 🗂 Project Management (PM) 🚀 People Management 🏋 Event Organization
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