Heidi Galbraith-Kermes
Elevating Hospitality and Sports Tourism to New Spaces and Places
- Role
- Director of Lodging Operations at Unrivaled Sports
- Location
- Monroe, MI, US
- LinkedIn followers
- 500 followers
About Heidi Galbraith-Kermes
With over 25 years of experience in hospitality and operations, I focus on delivering…
Experience
Director of Lodging Operations
Feb 2025 — Present
Ripken Baseball, Aberdeen, Maryland (Remote)National Director of Lodging 2024 – PresentLeads partnerships with lodging providers across the country while leading a team of passionate travel concierge managers to provide white glove services to youth sports families.• Analyzed data to adequately manage supply and demand to meet the needs of both tournament participants and hotels.• Leads the business unit to achieve established goals for revenue, customer service and compliance.• Represents the brand within the industry to grow new markets and national, regional and local partnerships in both stay-to-play and preferred lodging environments.• Develops and negotiates strategic lodging partnerships and completes RFPs.• Works closely with fiancé and executive leadership to analyze business unit performance. Forecasting revenues and projecting compliance.• Manages and supports a team of travel concierge managers.• Identifies opportunities through analysis of customer booking habits, market research and trends.• Implemented the creation of economic impact reporting.
Education
Florida Atlantic University
Certificate
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