Harsh Jaiswal
Enterprise Account Manager | SaaS | ARR Growth | Upsell & Cross-Sell | Customer Success
- Role
- Enterprise Account Manager at Xoxoday
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harsh Jaiswal
Enterprise-focused Account Manager at Xoxoday with end-to-end experience across SaaS, logistics tech, and cybersecurity sales environments. Currently managing enterprise portfolios across Empuls, Plum, Compass, and Loyalife—driving renewals, cross-sell, upsell, onboarding, and long-term client retention across Tier-1 accounts.Strong background in enterprise account growth, stakeholder management, QBR-led value positioning, and structured customer success frameworks. Proven ability to improve product adoption, enhance engagement outcomes, and align reward, incentive, and loyalty programs with measurable business KPIs.Previously held key roles in account management and inside sales with organizations including NimbusPost, Infosec Ventures, and expertise in pipeline management, commercial negotiations, CRM governance, operational coordination, and client lifecycle management.Recognized for driving retention, expanding accounts, resolving escalations, and delivering structured, value-driven engagement across SMB and enterprise segments.
Experience
Enterprise Account Manager
Jan 2026 — Present · Gurugram, IN
Lead Enterprise Account Management across HR Tech and Rewards SaaS platforms (Empuls, Plum, Compass, Loyalife)- Own ARR growth, renewals, and revenue expansion for Tier-1 enterprise clients- Drive upsell and cross-sell strategy through account planning and stakeholder alignment- Conduct Executive Business Reviews (QBRs) to demonstrate ROI, adoption metrics, and engagement impact- Partner with CHROs, Sales Leaders, Marketing Heads, and Procurement for incentive programs, employee recognition (R&R), loyalty solutions, and sales incentive automation- Improve product adoption, retention rate, and customer lifetime value (CLTV) through structured engagement cadences- Manage enterprise escalations, SLA governance, and cross-functional collaboration with Product, Tech, Finance, and Operations teams.
Education
Lovely Professional University
Bachelor of Business Administration - BBA Hons, Business Administration, Management and Operations
2018 — 2021
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