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Haroon Abbasi
Menu Operations Associate @Presto Phoenix, Inc.
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WORK HISTORY
Menu Operations Associate @Presto Phoenix, Inc.
San Mateo, CA, US
As a Menu Operations Associate at Presto, I support the delivery of AI-powered restaurant technology solutions through Presto Voice™, serving some of the most recognized quick-service restaurant (QSR) brands in the U.S. I focus on menu configuration, client support, and project management to ensure accurate, scalable, and timely menu builds that enhance efficiency, reduce labor costs, and improve the guest experience.Key Responsibilities:Collaborate with cross-functional teams to configure, build, and maintain restaurant menus in Presto’s proprietary content management system.Partner with corporate staff, restaurant managers, and customer teams to ensure menu accuracy, functionality, and alignment with client needs.Manage multiple menu projects simultaneously, meeting deadlines and exceeding service-level agreements (SLAs).Troubleshoot technical issues related to menu builds, POS systems (Par Brink, Xenial, Aloha, Micros, Positouch), and proprietary tools.Handle menu requests and escalations through Jira and internal ticketing systems, ensuring timely resolution.Contribute to continuous process improvement by identifying system inefficiencies and supporting enhancements.Maintain strong communication and professional relationships with clients and internal stakeholders.Demonstrate adaptability, leadership, and attention to detail in a fast-paced, client-focused environment.Skills & Tools: Menu configuration | POS systems | Jira & ticketing systems | Project management | Data entry accuracy | Client communication | Troubleshooting | Remote collaboratio
EDUCATION
San José State University
B.S., Business Administration (MIS)
SKILLS
ABOUT HAROON ABBASI
QA Manager with almost 10 YEARS of experience in designing, developing, and implementing functionality testing for mobile applications (iOS/Android/web) and the service of applications. While I lead a team across the US, Canada, and India, I miss the grind of actual testing, and being more hands-on as a QA. I am in the process of upskilling to become an SDET.Key Achievements- Customer-Centric Focus: Transformed the team\'s mindset to become customer-centric, ensuring every deliverable reflects the quality one would impart when creating for oneself- Timely Delivery and Reliability: Orchestrated a culture of on-time delivery, emphasizing reliability, and instilling the ethos that our products must consistently provide tangible value- Client Portfolio Expansion: Initiated with a solitary customer and, through my journey from QA Engineer to QA Manager, expanded Presto\'s clientele to include industry giants like Red Lobster, Chili\'s, Applebee\'s, Denny\'s, Outback, and more- Path to IPO: Instrumental in steering Presto towards an impending IPO, a testament to our enhanced quality standards and sustained value delivery.In every role, my aim is not just to meet expectations but to exceed them, elevating Presto to new heights in the competitive landscape of the restaurant industry.My passions are trying new cuisines with family and friends, traveling, and vlogging! I\'ve traveled to multiple countries such as the UK, Pakistan, UAE, Saudi Arabia, Germany, Aruba, Turkey, and many other wonderful places.
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