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Justin Harmon
Senior Product Owner @Owens Corning
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WORK HISTORY
Senior Product Owner @Owens Corning
Tampa, FL, US
Collaborate with business stakeholders and technology leads to create new applications and enhance existing applications to support Tier 1 Support and Customer Service representatives.• Responsible for the alignment of scope and the communication of program priorities to development teams and business stakeholders. Utilize Azure DevOps for the delivery of features.• Released a new Microsoft Dynamics 365 support application for Tier 1 Support to triage customer cases.(2023)• Delivered a feature for field service technicians to set up appointments with customers andcommunicate any updates to Tier 1 Support.(20••••24)• Launched a support portal for customers to track product registrations, access product information, submit support tickets directly to Tier 1 Supportand access help center documentation.(2024)
EDUCATION
University of North Carolina at Charlotte
Master of Science, Economics, Financial Management
Virginia State University
Bachelor of Science, Economics
SKILLS
ABOUT JUSTIN HARMON
Experienced in SAFe, Agile, Prosci and Scrum Alliance methodologies.• Knowledgable of data governance practices, business intelligence reporting and Jira/Confluence. • 8 years of product ownership/project management experience in various roles.
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