Happiness E.
IT Support | SOC Analyst in Training | Vulnerability Management • Incident Response • Microsoft 365 • ServiceNow
- Role
- Information Technology Support Specialist at TTEC
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Happiness E.
IT Audit and Risk professional with 5+ years of experience executing risk-based…
Experience
Information Technology Support Specialist
Oct 2024 — Present
Assisted over 300 employees by resolving hardware, software, and peripheral issues, ensuring swift incident resolution and maintaining a manageable ticket queue.Diagnosed and repaired computer, software, and network issues on Windows and macOS, reducing system downtime by 80% and fostering continuous operational efficiency.Configured and administered user accounts and permissions in Active Directory and Office 365 to ensure secure onboarding for new hires.Utilized remote access tools such as TeamViewer and Remote Desktop to deliver effective remote troubleshooting, minimizing workflow interruptions.Collaborated with the security team by updating software and monitoring antivirus tools, proactively mitigating potential security threats.Tracked IT assets and software inventories using SCCM, streamlining upgrade processes and optimizing asset management practices.
Education
University of Ibadan
Bachelor's degree, Library and Information Science
Texas Southern University
Master's degree, Management Information Systems
University of Ibadan
Master's degree, Library and Information Science
Texas Southern University
Master of Science, Management Information Systems, General
2022 — 2024
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