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Dan Cernich
Vice President Application Services @TTEC
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WORK HISTORY
Vice President Application Services @TTEC
CO, US
Delivering integrated SaaS solutions serving our global workforce, agents and clients. Creating operational efficiencies by enhancing and modernizing our enterprise processes and systems including: Oracle E-Business Suite, ServiceNow, payroll, benefits, and other financial solutions Supporting our global CX agents, while updating our timekeeping, scheduling and planning (WFM) solutions with partners such as UKG and Aspect Transforming client capabilities by migrating from on-premises omni-channel solutions to Google CCaaS and modernizing quality assurance leveraging call recording with emerging technologies Leveraging public cloud partners Oracle and Google to enhance and accelerate innovation
EDUCATION
University of Phoenix
BS, Computer Information Systems
University of Mississippi - School of Business Administration
Master of Business Administration - MBA, Business Administration and Management, General
SKILLS
ABOUT DAN CERNICH
I’m a technology and transformation executive with 20+ years leading modernization, turnarounds, and enterprise delivery across core business platforms. Today, I serve as Vice President, IT Application Services, accountable for SaaS and COTS application delivery and transformation where outcomes, governance, and compliance matter as much as speed.My focus sits at the intersection of enterprise applications, data/integration, and AI-enabled operating models. I help organizations reduce tech + process debt—then redesign workflows, governance, and measurement so AI drives real value (cycle time, cost, reliability, and customer/employee experience), not just pilots.What I do bestTurn ambiguous strategy into an executable roadmap with clear prioritization, metrics, and ownershipModernize ERP/timekeeping/PSA and the surrounding integrations while improving reliabilityBuild governance that Finance, Risk, and business leaders trust—especially for tech investment and controlsIncrease delivery speed without trading away auditability, security, or operational stabilityProof points (selected)Delivered a major Oracle E-Business Suite upgrade after ~10 years of underinvestment in ~12 months (on time/on budget)Migrated global timekeeping to cloud for employees in ~8 months (on time/under budget)Rescued and delivered a project accounting + modern PSA program after multi-year missed milestones by resetting scope, governance, and execution cadenceStrengthened SOX and global compliance across critical financial systems via controls, documentation, and testing rigorLed a high-risk billing transformation for ~13M active customers, delivering ~$20M annual savings with no customer experience or billing disruptionIn 2026, I’m focused on how leaders redesign operating models for AI—workflow, data quality, governance, and measurement—so value shows up in execution and on the P&L.If you’re modernizing critical platforms, carrying process/tech debt, or trying to turn AI from “activity” into outcomes, I’m always up for a conversation.
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