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Sai G
Desktop Support Engineer @LyondellBasell
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WORK HISTORY
Desktop Support Engineer @LyondellBasell
Houston, TX, US
Delivered 24x7 L1/L2 end-user support for desktops, laptops, and mobile devices across a global enterprise environment. Handled incident management through ServiceNow, resolving issues related to Windows OS, Office 365, AD, network connectivity, VPN, and mobile device management (Airwatch MDM). Supported enterprise applications, printers, and collaboration tools (Outlook, Teams, OneDrive) while adhering to ITIL processes and strict SLA compliance. Partnered with cross-functional IT teams and vendors for system upgrades, hardware replacement, and preventive maintenance. Recognized for reducing downtime, improving resolution time through remote troubleshooting, and maintaining high customer satisfaction in a high-volume ticket environment.
ABOUT SAI G
Oracle Fusion Cloud ERP Engineer with over 11 years of experience working across…
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