Greta Hilburn

Ux Researcher & Designer @Cybermedia Technologies, Llc Ctec

User Centered Design Team, E-learning for Warfighting Acquisition University (WarU) as part of the Dept. of War- Conducted a UCD audit of 65+ educational courses, delivering a strategic roadmap that reduced learner \"Time-on-Task\" by 24% and lowered support revision requests by 15%- Optimized 75+ interface frames through iterative prototyping and wireframing, resulting in a 15% lift in user engagement and an 18% increase in course completion rates- Synthesized mixed-methods research—including ethnography and usability testing—into narratives for leadership that improved user-perceived value by 20%- Validated 100% WCAG accessibility compliance across all research deliverables and product designs, ensuring fully inclusive experiences for diverse learner populations- Led cross-functional design sprints using UCD methodologies to map user journeys, effectively reducing development rework through early-stage design validation and stakeholder alignment.