Find Unlimited Emails.For Free.
Discover prospects, find their business emails, and build your pipeline with Unifers.
Start for FreeGrant Hogan
Director, Service Intelligence @Blizzard Entertainment
Signup · Get unlimited contacts
WORK HISTORY
Director, Service Intelligence @Blizzard Entertainment
Irvine, CA, US
Defined and implement a Service Intelligence team to expose and share operations capabilities and gaps with executive leadership game studios, BI and finance- Measure and drive IT and game studios to high availability customer facing services. Moved service availability from 97% to 99.8% over 4 years by creating real time service health information to for 24/7 support teams to immediately resolve system failures- Drive the creation of a telemetry collection system of millions of messages per second to enable performance reporting on modern IT infrastructure and applications- Produce data to insure game development teams prioritize customer satisfaction along with new features with emphasis on low failure rates, fast matchmaking, reduced transaction friction and high performance networking- Define and maintain multi cloud design strategy, measure usage, control costs. Exposed inefficiencies to reduce costs by 10% annually by blending provider services, reducing contract costs and right sizing- Develop and grow intelligence analysts and software engineers from entry to senior level resources.
EDUCATION
University of Washington
Bachelor of Arts (B.A.), Economics
Universtity of Washington
Bachelor of Arts (B.A.), Economics
SKILLS
ABOUT GRANT HOGAN
A leader who delivers intelligence to make the \"data driven\" approach a reality. Over 20…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.