Govind S Pillai

Sales Operations Analyst @Accenture in India

Bengaluru, IN

Pipeline & Opportunity Management: Maintained accurate pipeline data, resolved blockers, and collaborated with sales teams for precise opportunity tracking in Salesforce.• Sales Forecasting: Managed sales forecasts and performance insights using Power BI, Excel, and Salesforce dashboards.• Data Quality: Ensured clean, consistent Salesforce data through regular data patrol and scrubbingactivities.• Salesforce Reporting: Maintained efficiency and accuracy in Salesforce reporting and dashboards, delivering timely and relevant insights for sales leaders and teams.• New Business Management: Facilitated New Business Meetings (NBM) where sales opportunities, especially high-value or complex deals, are reviewed, qualified, and approved across various stages of the sales lifecycle.• Sales Cadence Management: Managed sales cadences, including BAU calls and Key Deal review meetings, to gather insights and update sales forecasts effectively.• Account Planning: Managing plan setup, data hygiene, stakeholder coordination, and dashboard tracking; supported growth initiatives through opportunity origination, pipeline visibility, and cross-functional alignment.• Streamlined sales operations by collaborating with Agentforce Assistant and MMS Helpdesk teams to enable AI-powered tools, manage platform support, and ensure compliance through prompt issue resolution.• Partnered with the Service Process Liaison team to manage MMS governance, support process changes, and deliver training for compliance and operational efficiency.• Delivered targeted training to deal teams on MMS enhancements, rate card tools, and sales governance processes; conducted live demos, created enablement content, and ensured adoption of tools like Agentforce Assistant to drive deal execution efficiency.