Gourav Tarika
Operations Manager | Fintech VKYC | Contact Center Operations Leader | Managing 150+ FTE | SLA, CSAT, Workforce | 14+ Years Experience
- Role
- Manager Consumer Operations at MobiKwik
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gourav Tarika
Operations professional with 14+ years of experience leading large-scale contact center and fintech operations across voice and chat environments.Currently working as Operations Manager at MobiKwik managing VKYC operations across multi-site environments with responsibility for 150+ FTE handling daily interactions. Experienced in SLA governance, workforce planning, billing governance, regulatory compliance, and executive performance reporting.Previously managed international customer operations across US and Canada markets with organizations including Concentrix and Teleperformance, delivering strong improvements in CSAT, operational stability, and service delivery performance.Passionate about building high-performing teams, improving operational efficiency, and driving customer experience excellence. Currently pursuing MBA to further strengthen strategic leadership capabilities.
Experience
Manager Consumer Operations
Dec 2025 — Present · Gurugram, IN
Education
NIIT Delhi
Diploma of Education, Management Information System
2008 — 2011
Delhi University
Bachelor of Arts (B.A.), General Studies
2008 — 2011
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