Giridhar Anbalagan
\"Empowering Excellence: Elevating the Site Operations with Strategic Leadership\"
- Role
- Regional Site Leader at DATAMARK, Inc.
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Giridhar Anbalagan
With over 20 years of dedicated experience, my professional journey has revolved around shaping exceptional customer experiences and driving operational excellence in various domains. My expertise spans Leadership, Customer Service,Lead Generation,Revenue Management,Succession Planning, Organization growth, Automation, Customer Lifecycle Management, Call Center Budgeting, Transition Management, Complaint Handling,Strategic Thinking,Team Management,Change Management,Data Analysis & Process OptimizationMy rewarding career has honed me into a seasoned professional with a relentless commitment to excellence. At my core, I am driven by a dual focus on both business and customers, coupled with a deep understanding of processes and products. I thrive under pressure and possess a knack for effective team leadership and development.My proven track record includes successfully managing multiple lines of business within the Call Center environment while leveraging data analysis to propel projects forward and enhance Customer Satisfaction (CSAT) scores. I take pride in being consistently recognized as a self-motivated individual with unwavering work ethics, strong analytical skills, and an innate passion for solving customers\' and Clients problems.Let\'s connect and explore opportunities to collaborate and drive success together.
Experience
Regional Site Leader
Dec 2023 — Present · IN
As a Site Leader, I am responsible for Operations, Employee Engagement,Client Engagement and Facilities.
Education
St Peter's University
Bachelor's Degree, Chemical Engineering
2002 — 2006
Skills
- Resource Management
- Microsoft Office
- Outsourcing
- Service Delivery
- Microsoft Excel
- Powerpoint
- Customer Service
- Crm
- Training
- Customer Satisfaction
- Process Improvement
- Technical Recruiting
- Mcafee Antivirus
- Operations Management
- Client Relations
- Revenue Analysis
- Project Restructuring
- Goal Setting
- Photoshop
- Risk Analysis
- Project Management
- Microsoft Word
- Team Leadership
- Mac Os
- Leadership
- Perfomance
- Customer Experience
- Mobile Operating Systems
- Perfomance Management
- Msviso
- Team Management
- Call Centers
- Operating Systems
- Vendor Management
- Research
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