Find Unlimited Emails.For Free.
Discover prospects, find their business emails, and build your pipeline with Unifers.
Start for FreeManuel Correa
Senior Business Engineer @DATAMARK, Inc.
Signup · Get unlimited contacts
WORK HISTORY
Senior Business Engineer @DATAMARK, Inc.
El Paso, TX, US
Partner with the Sales team to design end-to-end business strategies for new BPO and contact center opportunities, covering IT, systems, operations, staffing, and global delivery locations- Act as a pre-sales solutions engineer, translating client requirements into scalable technology and operational models used to build competitive pricing proposals- Architect integrated solutions combining Genesys Cloud, Salesforce Service Cloud, WFO/WEM, AI/ML, and security/compliance frameworks aligned with client needs- Lead cross-functional assessments with IT, Finance, HR, and Operations to define solution design, resource sizing, and cost modeling- Conduct market scans for emerging technologies (AI, analytics, automation, cloud services) and recommend adoption strategies to keep Datamark’s offerings competitive- Coordinate the evaluation, selection, and implementation of new technologies across departments, ensuring smooth integration with existing platforms- Developed a repeatable solutioning framework that accelerates pricing turnaround and improves win rates by ensuring proposals are both innovative and operationally feasible- Collaborated directly with executives and stakeholders to align solution roadmaps with client strategies, contributing to new business pipeline.
EDUCATION
Universidad Autónoma de Ciudad Juárez
Engineer's Degree, Industrial & Systems Engineering
SKILLS
ABOUT MANUEL CORREA
I’m a technology leader with 15+ years of experience architecting and implementing enterprise-scale contact center solutions that improve efficiency, elevate customer experience, and align technology with business strategy. My expertise spans Genesys Cloud, Salesforce Service Cloud, Avaya, and Calabrio, with a strong focus on CCaaS migrations and AI-driven CX transformation.What sets me apart is that I grew through the ranks of contact center operations — from frontline agent to quality analyst, workforce management, and ultimately operations manager. That experience taught me how technology decisions impact agents, customers, and the bottom line, giving me a practical perspective when designing and deploying CCaaS and CRM solutions.Over the years, I’ve delivered end-to-end solutions that integrated omnichannel capabilities (voice, chat, SMS, email, IVR) across global operations. I’ve led CCaaS migrations, designed predictive routing and agent-assist strategies, and built real-time reporting dashboards in Power BI that enabled leaders to make faster, data-driven decisions. As a certified Genesys Cloud and Salesforce Service Cloud administrator, I bridge the gap between technology and business needs.I’m passionate about shaping the future of customer engagement through innovative, secure, and scalable solutions. Always open to connecting with peers, innovators, and leaders in CCaaS, enterprise architecture, and BPO strategy.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.