Giana Contrada
Customer Success Manager
- Role
- Customer Success Manager at PandaDoc
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Giana Contrada
I’m a passionate and results-driven Customer Success professional with a strong background in SaaS, sales, and relationship management. I specialize in fostering long-term customer partnerships, driving product adoption, and aligning business objectives with customer outcomes to ensure sustained success and growth.With a proven history of meeting and exceeding customer satisfaction and retention goals, I bring a broad understanding of business development strategies and operational best practices. I excel in fast-paced, collaborative environments and have a keen ability to absorb complex information quickly, translate insights into actionable strategies, and deliver impactful presentations.
Experience
Customer Success Manager
Oct 2025 — Present
Education
University of Tampa
Bachelor’s Degree, Communication and Media Studies, Minor: Advertising
2014 — 2016
Suffolk University
Bachelor’s Degree, International Business
2012 — 2013
University of Massachusetts Amherst
Bachelor’s Degree, Communication, General
2013 — 2014
Skills
- Indesign
- Leadership
- Customer Service
- Research
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Social Media
- Social Networking
- Brand Awareness
- Management
- Adobe Indesign
- Brand Development
- Public Speaking
- Adobe Illustrator
- Marketing
- Photoshop
- Microsoft Office
- Project Management
- Teamwork
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