George Moore
Consumer Sales and Service @Verizon
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WORK HISTORY
Consumer Sales and Service @Verizon
Garden City, NY, US
Deliver exceptional customer experiences for Verizon Fios, Internet, and mobile products by managing service installations, billing inquiries, and account changes.• Maintain high Net Promoter Score (NPS) performance, contributing to steady improvement in customer satisfaction and loyalty within the district.• Consistently exceed performance targets across Three-Day Resolve Rate, Gig Attach, Gig Upgrade, Real-time Offer Utilization, and PERKS adoption (Netflix and Max, Disney+, Hulu, ESPN+, Apple One, YouTube Premium, Google AI Pro, Verizon Home Device Protect).• Leverage real-time marketing offers to identify personalized service upgrades that enhance satisfaction and drive additional value for customers.• Support a team churn rate below 8% by maintaining strong customer relationships and resolving issues promptly and effectively.• Collaborate with marketing, billing, and technical teams to ensure seamless service delivery and timely resolution of escalations.• Maintain strong Rep Satisfaction scores through professional communication, product knowledge, and empathy-driven service.
EDUCATION
Westchester Community College
Associate of Science (AS)
Walton High School
Regents Diploma
SKILLS
ABOUT GEORGE MOORE
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