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Manager Service Management @EnergyAustralia
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WORK HISTORY
Manager Service Management @EnergyAustralia
Wollongong, AU
EDUCATION
University of Lancashire
BSc (Honours) Business Computing, Business Computing
ABOUT GED PEPLOW
An established, proactive IT professional with 19 years’ experience in the IT industry since graduating with a BSc degree (with honours) in Business Computing. Having started out as a Service Desk Analyst, I\'ve since worked as an EUC Field Engineer, a Project Engineer, Major Incident Manager, ITSM Team Leader, Service Desk Manager and most recently as a Service Management Department Manager. Strives to achieve best practice and promote customer service excellence, relishes challenges and demonstrates analytical and strategic ability to facilitate operational and procedural planning. PROFESSIONAL COMPETENCIES * Organisation * Resource management * Team collaboration * Leadership * Conflict resolution * Stakeholder management * Communication * Information seeking * Performance improvement TECHNICAL KNOWLEDGE AREAS • ITIL V4 / PRINCE2 • Incident / Service Request / Problem /Change Management • SCCM / Active Directory • Hardware / Software Support • Microsoft Windows XP - Win10 • Microsoft Office Applications
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