Gautham B
Team Lead @Telstra
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WORK HISTORY
Team Lead @Telstra
Handling a team of 20 members and helped in improving the overall scores for the project. Quality monitoring of the team members and provided constant and constructive feedback to help them provide excellent customer service.Rostering the employees, timesheet and leave approvals, attendance tracking. Responsible for publishing the dashboard results on a daily basis.Responsible for escalations if any.Responsible for maintaining the FCR and NPS. Floor support to the team members and assisting with queries on the process. Point of contact for any communication from the client and the whole team.Participating in weekly reviews and skip level meetings. Contributed innovative ideas to make the process simple and also helped increasing revenue.
EDUCATION
Anna University Chennai
Bachelor's degree
ABOUT GAUTHAM B
Experienced Technical Support Engineer with a demonstrated history of working in the…
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