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Business System Specialist - Enterprise Applications Iii @Dhr Health
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WORK HISTORY
Business System Specialist - Enterprise Applications Iii @Dhr Health
Conducted in-depth workflow analysis of outbound radiology faxing processes in Paragon Radiology, utilizing data to identify complex manual steps and pinpoint critical areas for automation and Zetafax integration. Delivered Visio swim lane charts and QA artifacts, providing data-backed insights to management for potential significant efficiency improvements. Automated and optimized physician credentialing data reporting for the Medical Staff Office, leveraging SQL and developing a custom Power Query/Power Pivot solution. Transformed a 50+ hour manual task in Paragon into a 4-hour, refreshable process, delivering organized reports for over physicians. Investigated a critical 3-minute patient scheduling bottleneck between Paragon and Cerner, impacting call center efficiency and patient satisfaction. Collaborated with a cross-functional team to isolate the issue to interface delays, providing crucial insights for resolution. Managed end-user tickets for Altera\'s Paragon, providing expert support and troubleshooting to resolve system issues across multiple modules including Registration, Patient Management, Order Management, Resource Scheduling & more. Created and updated new order types and managed interface configurations within Paragon to ensure proper data transmission.
EDUCATION
South Texas College
Bachelor’s Degree, Organizational Leadership
Eastern University
Master of Science - MS, Data Analytics
Western Governors University
Master of Business Administration (M.B.A.)
South Texas College
Associate of Arts (A.A.), Philosophy
ABOUT FRANK ALANIZ
AHIMA-Certified Healthcare Data Analyst passionate about data-driven processes…
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