Francis Nepacena
Senior Supervisor of Commercial Service North America @ASUS
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WORK HISTORY
Senior Supervisor of Commercial Service North America @ASUS
Effectively supervise day-to-day service operations for over 300 commercial accounts throughout North America with a team of 5 members. • Implemented customer service strategies and process enhancement initiatives to improve customer retention and customer satisfaction. • Managed successful non warranty program for spare part material and achieved $2.2m in gross sales for 2021. • Analyzes and creates reports to recognize key trends for commercial products. • Resolved customer escalations, complaints, and issues. • Established strong relationships with key stakeholders including sales, marketing, BU, and PM. • Educate new and existing accounts on service process and polices.
EDUCATION
Mission College
Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT FRANCIS NEPACENA
As a Senior Supervisor of Commercial Service at ASUS North America for over 9 years, I…
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