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Start for FreeMichal Filipek
Head of Service Management @Jit Team
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WORK HISTORY
Head of Service Management @Jit Team
Warsaw, SA
Our Client is building a digital challenger bank in Saudi Arabia and is applying for a digital-only banking license from the Saudi Central Bank. My responsibility is focused on defining and implementing ITSM and ITIL best practices, including creating baseline processes and tools. In addition, I am responsible for establishing the IT operations KPIs and defining the support model to ensure the seamless execution of environment upgrades. Effective communication with stakeholders about progress, issues, resolutions, and potential plan adjustments is crucial to my role. By implementing these best practices and processes, I am working towards ensuring that the client obtains a digital-only banking license from the Saudi Central Bank, while also providing reliable and efficient IT services.
EDUCATION
Polish-Japanese Academy of Information Technology
engineer, IT
SKILLS
ABOUT MICHAL FILIPEK
Dynamic and self-driven Information Technology Manager with over 20 years of experience in multi-vendor environments. As an ITSM and ITIL practitioner, I possess strong analytical and problem- solving skills and excel in business analysis. My results-oriented approach to work motivates me to work hard towards achieving desired outcomes. I am skilled in building strong relationships with stakeholders and driving collaboration across functionally and geographically dispersed teams. I am not afraid to constructively challenge co-workers, line management, and internal and external stakeholders of different seniority levels, demonstrating my honesty and confidence in achieving the best results for the organization. Overall, my skills and experience make me an ideal candidate for any IT management position. Leveraged my 20+ years of experience in global corporations to gain practical knowledge of ITSM tools and processes, with a focus on service restoration and problem root cause elimination. Certified in ITIL, Project Management, and Information Security, as well as being a Business Analyst (UML & BPMN) and Agile practitioner. Experienced in using JIRA, Confluence, and Azure Fundamentals certified. Possess strong analytical skills, with the ability to identify, analyze, and solve complex problems. Capable of translating customer and business requirements into reliable and straightforward solutions. Provide guidance from an end-to-end perspective, while keeping the big-picture focus. Exhibiting excellent communication skills to deliver concise messages in the language each stakeholder understands. Working closely with the C-level, Customer Support Center, Project Delivery, Customer Excellence teams, and various external service providers and 3rd party vendors. Adept at building strong relationships based on trust. Confident and self-assured, with the willingness to engage in difficult conversations and provide honest opinions, as well as offering ideas for improvement as appropriate. Possess coaching and mentoring abilities and eager to learn. Demonstrating the ability to make myself heard when I believe things are going in the wrong direction. Keen to understand what is driving demand and solutions. Taking personal responsibility and delivering quality results on time. Continually looking for possible opportunities to simplify processes and eliminate unnecessary overhead work. Showing an external mindset and commercial understanding. Ability to work in continually changing environments and priorities.
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