Farhan Ahmed

Service Manager @TESISQUARE

Chemnitz, DE

Accountable for:• Support related to SCM suits • Develop/maintain relationships to position TESI as a key service partner including industry leaders; HR Group, CBR, s.Oliver, Sephora, Marc Cain, LV, Wortmann, and many more…• High levels of customer satisfaction in accordance with SLA • Services revenue (including chargeable billing)• Seeking incremental services business • Oversee delivery of all contracted services to ensure high levels of performance. Lead and design (through matrix management of in-house delivery teams) specific “get well” plans for service delivery issues and aged debt.• Monitor set up of all new IT services including service transition, commercial/contractual, third-party engagement, etc.• Ensure production of accurate and timely reporting to ensure effective management of performance levels.• Input to the development of the budget and accurately forecast revenue and margin for nominated customers.• Ensure all chargeable billing is completed and agreed upon with the client on a timely basis.• Work with a wider account team to develop specific account plans designed to increase revenue and profitability.• Manage with the account team where applicable and communicate with the customer on product lifecycle/roadmaps including EOL/EOSL.• Own and manage customer CSIP • Work with in-house delivery teams on internal CSIP actions• Ensure all governance is in place with correct attendee levels

Institute of Business Administration

Bachelor of Business Administration (BBA), Marketing

Punjab College of Commerce

I-Com, Commerce and management

Leipzig University

Master of Business Administration (M.B.A.), SME development and Promotion