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Eswar Babu
Servicenow Developer @Marvel Tech Groups Inc
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WORK HISTORY
Servicenow Developer @Marvel Tech Groups Inc
EDUCATION
University of North Texas
Master's degree
ABOUT ESWAR BABU
Experienced ServiceNow Developer/Admin with over +4.5 years in the IT industry, specializing in ITIL and IT Service Management solutions. Proficient in the ITSM suite, including Service-Now, ITOM, with extensive experience in ServiceNow development and implementation.Skilled in platform customization across Incident Management, Change Management, REST Integrations, Service Catalog, problem management, Knowledge Base, Asset Management, and Customer Service Management (CSM). Expertise in creating integration solutions using SOAP and REST APIs.Experience in user management, including Users, Groups, Roles, and Access Control Lists (ACL). Adept at developing UI policies, UI actions, Client Scripts, Business Rules, Configuring SLAs, activating plug-ins, update sets, and import sets. Automated tasks, records updates, approvals, and notifications using Workflow and Flow Designer.Responsible for change management using workflows, Business Rules, and customized scripts. Participated in planning and coordinating implementation plans for releases, production support, and performance optimization by cleaning unwanted records.
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