Esa H.

Senior ERP Bsa @National Restaurant Association

Chicago, IL, US

Led cross-platform requirements and solution design for major enhancements spanning Customer Care systems, E-Commerce ordering flows,financial integrations, and ServSafe/AHLEI learning portals, positioning NetSuite as the central data source for multiple business units.• Drove backend configuration, business rule development, and data architecture for the Account Linking and Customer Dashboardmodernization, improving visibility of customer relationships, training history, and COS affiliations across operational teams.• Owned the full lifecycle design and refinement of the Integrated Host Management (IHM) indicator, aligning functional logic across CustomerCare, Finance, and analytics reporting systems to reduce manual investigation time and improve customer resolution accuracy.• Managed creation, standardization, and governance of new NetSuite custom fields—including Short Overview, Company Logos, Job Functions,Store Numbers, and affiliation attributes—ensuring consistent metadata usage across portals, e-commerce product pages, and internalreporting tools.• Supported the Portal Build Tool initiative by defining system rules for branding, product curation, sellable configurations, and cross-platformfield mappings, ensuring future scalability and eliminating reliance on legacy Client Solution customizations.• Partnered with marketing, product, engineering, and financial operations teams to align NetSuite backend structures with downstreamsystems, decreasing configuration inconsistencies by 30% across customer-facing platforms.relationship issues, improving first-contact resolution rates and reducing recurring tickets.• Coordinated sprint ceremonies, backlog refinement, and prioritization for PBIs, and related initiatives, ensuring alignment between technicalteams, Customer Care managers, E-Commerce stakeholders, and Finance partners.