Erlon Gonçalves
Fulfillment Operations @Crate & Barrel
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WORK HISTORY
Fulfillment Operations @Crate & Barrel
Scottsdale, AZ, US
Spearheaded the coordination of inbound/outbound logistics, improved efficiency, and ensured KPI tracking and compliance across departments (Supply Chain, Customer Service
EDUCATION
TESOL at Rennert
ENGLISH AS A SECOND LANGUAGE
Colégio Thalles de Mileto
Ensino Médio, Ensino Médio Completo
Santa Ana College
ENGLISH AS SECOND LANGUAGE, English Language and Literature/Letters
Santa Ana College
Associate's degree, Hospitality Administration/Management
Phoenix College
English grammar and writing
EAPAC - ESCOLA DE APERFEIÇOAMENTO E PREPARAÇÃO DA AERONAUTICA CIVIL
Flight Attendants, Airline Flight Attendant
SKILLS
ABOUT ERLON GONÇALVES
Bilingual professional with over 10 years of international experience across the luxury retail, logistics, and airline service industries. Proven ability to lead high-performing teams, optimize operations, and deliver exceptional customer experiences. Strong track record in sales leadership, store management, and fulfillment operations, with hands-on experience managing flagship stores and driving revenue growth. Adept at building relationships with high-profile clients and collaborating across departments in fast-paced, multicultural environments.
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