Erik S.
Student Veteran | Classified Cybersecurity | F-35A Crew Chief, USAF
- Role
- Geek Squad Advanced Repair Agent at Best Buy
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Erik S.
I am an Undergraduate Student Veteran at Western Governors University looking to obtain my Bachelor of Science in Cybersecurity & Information Assurance (BSCSIA). I have direct experience in leadership, supervision, and project management from my Active Duty career in the United States Air Force (USAF), and I am continuing to serve my country as a Traditional Reservist with the United States Air Force Reserve (USAFR).
Experience
Geek Squad Advanced Repair Agent
Mar 2018 — Present · Gilbert, AZ, US
Responsible for identifying and offering technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. Creates and maintains a supportive environment for each client by catering to and asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Diagnoses technology issues through various complex troubleshooting activities including the use of specialty software. Drives passion through technology and leverages technical skills to create a positive customer interactions by solving a variety of software and hardware issues.
Education
Community College of the Air Force
Aviation Maintenance Technology, Aeronautics/Aviation/Aerospace Science and Technology, General
Arizona State University
Bachelor of Science - BS, Information Technology
Western Governors University
Bachelor of Science - BS, Cybersecurity & Information Assurance
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