Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Eduardo Losekann Omeagher
Application Support Engineer @EXUS
Signup · Get unlimited contacts
WORK HISTORY
Application Support Engineer @EXUS
Athens, GR
Delivering L2 Application Support for a debt collection software solution, catering to international clients across Europe and Asia.• Incident Analysis Using Datadog, Fortimonitor and email alerts.• Issue Escalation to teams with higher access.• Providing hands-on User Support for the EFS System, taking ownership of tickets and ensuring timely resolutions.• Conducting Root Cause Analysis by meticulously reviewing various logs, including Application, Network, Database, and Server logs.• Proficiently troubleshooting Windows Server 2019 environments, both on-premises and in Azure cloud or other cloud services. • Utilizing tools such as Event Viewer logs and Resource Monitor to optimize memory usage and enhance task and service performance.• Demonstrating expertise in network troubleshooting through CMD/PowerShell commands.• Offering support in Oracle Database.• Actively participating in the testing of new features, patches, and updates to ensure seamless integration with existing systems.• Managing tickets and workflows efficiently using Jira, while employing Basecamp for comprehensive documentation management.• Utilizing SharePoint to create and maintain user guides, manuals, and a knowledgebase to facilitate smooth operations.• Leveraging Zoom and MS Teams for open team communication and engaging with customers to address their concerns effectively.
EDUCATION
Estácio
Systems Analysis and Development, Information Technology
Pontifícia Universidade Católica do Rio Grande do Sul
Bachelor in Social communication: Advertising, Social Communication
Infonet
Python academy student, Programação de Computadores
Alfamidia
IT Courses, Information Technology
Acadi-TI - Academia Inovadora de TI
Post-Graduation Studies in Offensive Cybersecurity, Tecnologia da Informação
SKILLS
ABOUT EDUARDO LOSEKANN OMEAGHER
Senior L2 Application Support Engineer with more than fourteen years of experience, coming from an IT Support Analyst background and adept at providing comprehensive IT support services, including troubleshooting applications, server and network management, Oracle databases and user support for local and international clients.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.