Emily Terpening

About Emily Terpening

As a self-motivated and detail-oriented leader with a background in HR and people management, I have a history of success driving employee engagement and developing talent into future leaders. My approach to building strong teams is grounded in clear communication, feedback orientation, and data-driven decision-making. I am skilled in leading through growth, change, and crises, and have a track record of doing so with a clear strategic vision, while also prioritizing training, accountability, and coaching.

Experience

1. Customer Experience Lead

   Gusto

   Oct 2018 — Present · Denver, CO, US

   Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than businesses nationwide.To learn more about life at Gusto, visit gusto.com/careers. We’re hiring in San Francisco, Denver, and New York.

Education

• University of Wyoming

  Bachelor's degree, Criminal Justice and Corrections

  2009 — 2012

Skills

• Performance Management
• Employee Engagement
• Training & Development
• Payroll Management
• Employee Orientations
• Strategic Planning
• Organizational Effectiveness
• Non-Profit Volunteering
• Scheduling Management
• Microsoft Products
• Team Building
• Visual Merchandising
• Time Management
• Recruiting
• Human Resources
• Logistics Management
• Planograms
• Inventory Management
• Retail
• Team Leadership
• Career Development Coaching
• Customer Service
• Conflict Resolution
• Staffing
• Leadership
• Succession Planning