Elisa Krug Suiter

WORK HISTORY

EDUCATION

ABOUT ELISA KRUG SUITER

Over 24 years’ experience driving consumer-focused strategy, consumer experience and product management, with over 9 years in the healthcare industry. • An innovative, insights driven, results-oriented leader, known for driving business value and creating end-to-end consumer journey experiences. • Designed and launched an in-patient Digital Smart Room experience pilot driving consumer experience and creating clinical staff efficiencies. • Contributed to building 4 organizational digital transformations, two enterprise Digital Centers of Excellence, and 5 major start-ups, leading creation and implementation of multiple new product lines and services, including proprietary and vendor / SaaS integrations. • Successful in delivering business and consumer pain point solutions with an omni-channel approach, meeting consumers where they are in their journey, when and how they want to engage. • Experience working cross-enterprise to identify synergies in strategy and work effort, creating a collaborative, connected strategic approach, supporting integrated product roadmaps and process improvement. • Effective Leader and coach of high performing teams, utilizing a consultative, collaborative and organized approach, with strong communication, presentation and reporting skills at all organizational levels. • Marketing Collateral and Omni-Channel Focused – end-to-end consumer journey experiences, consumer personas and marketing plans for increasing sales and engagement. • Insight Driven and Results-Oriented Decision Making- industry/consumer research and benchmarking, innovative pilot testing, consumer experience tracking, Voice of Consumer and impacts to NPS. • Multi-Customer and Client Oriented Solutioning- developing solutions meeting needs across multiple customers, clients and segments- Program Management- demonstrated ability to lead small to large enterprise level projects, managing multiple priorities and projects simultaneously, with low to high complexity- Business and Technical Perspective – collaborate with technical leaders to ensure business objectives are merged with technical solutions to deliver effective, bottom-line oriented results and effective problem-solving and troubleshooting- Financial Planning and Accountability - P&L and budget accountability for product portfolios with budgets over $55M, experience leading annual financial and roadmap development, building business cases, forecasting and change management.