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Douglas Lander
Workforce Optimization Manager @Upgrade, Inc.
Phoenix, AZ, US
EMAILS
d••••••@upgrade.com
MOBILE NUMBERS
+14•••••••24
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WORK HISTORY
Feb 2023 — Present
Workforce Optimization Manager @Upgrade, Inc.
Phoenix, AZ, US
EDUCATION
2012 — 2015
University of Phoenix
Associate's degree, Business Administration and Management, General
2016 — 2018
Northern Arizona University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SKILLS
Process ImprovementManagementTeam BuildingBusiness ProcessBusiness Process ImprovementCall CentersIT StrategyIT ManagementRequirements AnalysisCoachingRisk ManagementTroubleshootingProject PlanningIntegrationVendor ManagementBusiness IntelligenceOutsourcingStrategic PlanningData AnalysisSix SigmaAccessWorkforce ManagementCustomer ExperienceOperations ManagementPmpLeadershipBusiness AnalysisQuality AssuranceBpoMs ProjectChange ManagementTelecommunicationsAnalysisTrainingCustomer SatisfactionSharepointTeam LeadershipProject ManagementSoftware DocumentationSdlc
ABOUT DOUGLAS LANDER
Workforce Optimization Manager at Upgrade, Inc.
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