Donna Elise Barrett
Senior Business Process Consultant, Servicenow Platform, Itxm, Ai @Ondaro
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WORK HISTORY
Senior Business Process Consultant, Servicenow Platform, Itxm, Ai @Ondaro
Detroit, MI, US
Lead business process consulting and implementation engagement services for ServiceNow specializing in Core Platform greenfield implementations for ITSM with expertise in Employee Center Portal, Common Service Data Model implemented with ITSM and Now Assist AI. I occasionally lead or support implementations for Security IRM/GRC, ITAM, ITOM, CSM, HRSD/Employee Journeys, and SPM for shared engagements.As senior business process consultant in the ITSM Practice, I also lead client ITSM Maturity Assessments, provide best practice guidance for Platform Governance, identify opportunities for continuous improvement, management of product demand, and develop ServiceNow Strategic Roadmaps for our clients. And I support our sales team with client pre-sales project scoping and RFP proposal responses to win new business.
EDUCATION
University of Michigan
Bachelor of Arts, Journalism and Visual Arts
SKILLS
ABOUT DONNA ELISE BARRETT
As Senior Business Process Consultant at Ondaro (formerly Cask NX), I provide best practice guidance for new and enhanced ServiceNow Platform, ITxM with AI, and Employee Center implementations including Maturity Assessments, Platform Governance, and Strategic Roadmap development. With a focus on end-to-end business transformation, Ondaro is committed to helping its clients move with meaning, challenge the status quo and realize the full power of ServiceNow to achieve their strategic goals. Ondaro takes organizations from “this is how we’ve always done it” to “imagine what’s next.”My goal is to deliver exceptional experiences and outcomes for our clients in the areas of:* ITSM, ITAM, ITOM * Generative AI / Now Assist * Human Resources/Employee Experience* IRM/GRC: Policy & Control, Risk, Audit, SecOps & VM* Employee Center UX / UI Design * Service Portfolio Management / CSDM* Customer Service Management* Workplace* HealthCare / Life Sciences EMR Help Epic Integration* ServiceNow Voice with Amazon Connect With over 20 years as an IT leader and product manager, I have been providing technology solutions that help businesses succeed. Certifications:* ITILv4 * ServiceNow ITSM CIS* ServiceNow CSA* ServiceNow Now Assist Accreditation * ServiceNow CMDB Micro certifications* Agile SAFe* Scrum Alliance Certified Scrum Product Owner (CSPO)* Design for Six Sigma and Greenbelt Certifications Key Skills & Experience:* IT Service Management (Incident, MIM, Problem, Change, Knowledge, Service Catalog/Request) Implementations and Best Practice Maturity Assessments.* Employee Center Portal * Configuration Management (CMDB) and Discovery and CSDM Maturity* IT Asset Management (ITAM / HAM / SAM) with SCCM, InTune and Flexera ServiceNow Integrations * Agile Product Owner and Scrummaster for User Story development using various tools: ServiceNow, Jira, Rally* Supplier/Vendor Management, Request for Quote Development, Bid and Contract Negotiations; Statements of Work * Compliance/Audit experience for SOX, PCI, PII, GDPR* Business Continuity Management and Disaster Recovery Planning* Strategic Technology Planning and Roadmap Development
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