Ramsha Idrees

Senior Servicenow Developer (Lead) Consultant @Ondaro

Responsibilities:Led full lifecycle ServiceNow implementations across ITSM, ITOM, HRSD, ITAM, SPM, and GRC modulesDesigned and automated workflows using Flow Designer, Business Rules, Script Includes, and Integration HubIntegrated ServiceNow with JIRA, Salesforce, Azure AD, Okta, and other third-party platforms via REST/SOAP APIsManaged CMDB governance, Discovery, Service Mapping, and Service Graph Connector deploymentsDeveloped custom Service Portal components and configured responsive UI with UI BuilderImplemented enterprise SSO (SAML 2.0, OAuth 2.0) and federated identity managementAutomated testing and validation using ATF and managed CI/CD pipelines in Azure DevOpsBuilt performance analytics dashboards for real-time SLA and SLO monitoringConfigured ITAM lifecycle workflows with SCCM, JAMF, Flexera, and Tanium integrationsDeveloped scalable HRSD case and onboarding workflows integrated with Workday and SAP SuccessFactorsCustomized GRC workflows, vendor risk management, and policy compliance automationOptimized SecOps workflows integrated with Splunk and Qualys for threat detection and response