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Start for FreeDilyara Valeyeva
Guest Experience Associate (Maxx Assistant Agent) @Maxx Royal Resorts
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WORK HISTORY
Guest Experience Associate (Maxx Assistant Agent) @Maxx Royal Resorts
Gained comprehensive experience in luxury hospitality at all three Maxx Royal Resorts in Turkey — Kemer, Belek, and Bodrum Managed guest relations in a dynamic resort environment, providing personalised service to a diverse international clientele from Arab countries, the UK, Europe, and the CIS Provided guests with tailored information about events, facilities, and services, aligning offerings with their interests and preferences and enhancing their overall stay experience Acted as a key point of contact for guests, addressing many requests, needs, and complaints with promptness and empathy, consistently maintaining high satisfaction levels Handled special arrangements and requirements for VIP guests, delivering exclusive and high-quality services with discretion Acted as a cultural liaison, offering insights and translations when needed, enriching the guests\' understanding and appreciation of the local culture and environment Contributed significantly to the hotel\'s reputation by meticulously recording guest feedback and requirements, enabling the management to make informed decisions to improve service quality continually Assisted in developing and maintaining a guest-centric feedback system, focusing on gathering real-time insights to fine-tune service delivery and guest experience
EDUCATION
Higher School of Economics
Master’s Degree, Experience Economy: Museum, Event and Tourism Management
Moscow State University
Bachelor’s Degree, Philology: Russian Language and Literature
ABOUT DILYARA VALEYEVA
Luxury Hospitality & Guest Experience Professional Passionate about creating exceptional VIP guest experiences in luxury hospitality. With a strong background in Guest Relations and Event Management, I specialize in delivering personalized service to an international clientele, ensuring every guest feels valued and cared for. Key Expertise: VIP Guest Relations – Personalized service & cultural awareness Multicultural Communication – Fluent in Russian, proficient in English Event & Experience Management – High-end event planning & execution Luxury Service Standards – Problem-solving & guest satisfactionI thrive in dynamic, high-end hospitality environments and am eager to contribute my expertise to a prestigious luxury resort or boutique hotel. Let’s connect and create unforgettable guest experiences together!#GuestRelations #HospitalityManagement #EventManagement #MulticulturalCommunication #LuxuryHospitality
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