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Doreen Gosson
Product Implementation Specialist @equivant Court
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WORK HISTORY
Product Implementation Specialist @equivant Court
Canton, OH, US
Analyze customers’ business requirements and objectives to develop business processes that will meet their needs.• Configure software applications to best meet the customer’s business needs.• Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project.• Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the JWorks CMS and related software.• Deliver onsite and remote training sessions.• Facilitate software testing sessions• Provide implementation and post-implementation support as needed.• Consult with customers and determine new ways for them to improve their operations through new service or product offerings.• Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.• Assist in developing new training curricula for new products and enhanced functionality as needed• Travel to customer sites across the country to help improve their operations through the use of our products and services.
EDUCATION
Columbia University in the City of New York
Bachelor of Science (B.S.)
Broward College
A.S.
SKILLS
ABOUT DOREEN GOSSON
Senior Dealer Solutions Consultant at Cox Automotive, Inc.
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