Doreen Gosson

Experience

1. Product Implementation Specialist

   equivant Court

   Dec 2023 — Present · Canton, OH, US

   Analyze customers’ business requirements and objectives to develop business processes that will meet their needs.• Configure software applications to best meet the customer’s business needs.• Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project.• Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the JWorks CMS and related software.• Deliver onsite and remote training sessions.• Facilitate software testing sessions• Provide implementation and post-implementation support as needed.• Consult with customers and determine new ways for them to improve their operations through new service or product offerings.• Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.• Assist in developing new training curricula for new products and enhanced functionality as needed• Travel to customer sites across the country to help improve their operations through the use of our products and services.

Education

• Columbia University in the City of New York

  Bachelor of Science (B.S.)

  2005 — 2010

• Broward College

  A.S.

  2003 — 2005

Skills

• Employee Training
• Training Programme Design
• Salesforce.com
• Instructor-Led Training
• Leadership
• Legal Research
• Project Management
• Instructional Design
• Document Review
• Training Delivery
• Microsoft Office
• Sales
• Editing
• Training
• Management
• Team Building
• Public Speaking
• Copy Editing
• Strategic Planning
• Program Management
• Customer Service
• Team Leadership
• Litigation
• Fastrack