Dicler Almeida e Mello
Principal Project Manager Customer Operations @Gainwell Technologies
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WORK HISTORY
Principal Project Manager Customer Operations @Gainwell Technologies
US
Launched 700-agent CX operation across 4 vendors by designing implementation plans and workflows Negotiated commercial agreements with 4 vendors by redefining contract terms and operational SLAs Generated SQL & Power BI reports for vendor operations, financial metrics, and SLA compliance Delivered strategic business reviews to Director & VP stakeholders
EDUCATION
Universidade Paulista
Bachelor's degree, Advertising & Marketing
Escola Técnica São Francisco de Bórgia
Técnico em Informática e Ensino médio, Informática
ESPM
MBA in Administration & Marketing, Administração, Negócios e Marketing
SKILLS
ABOUT DICLER ALMEIDA E MELLO
Principal Project Manager @ Gainwell Technologies | Vendor Manager / BPO Manager | Vendor Operations | Vendor Performance | CX Operations | Contract Negotiation | SLA Management
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