Dheeraj Kumar
Associate Director of Operations at Dotpe II Rista II SAAS II Cafe Coffee Day II Nike II Puma II Adidas II Barista II Pizza Corner II Retail II QSR II F&B II
- Role
- Associate Director of Operations at Dotpe
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Dheeraj Kumar
Versatile and result-driven operations executive with 20+ years of leadership excellence…
Experience
Associate Director of Operations
Jun 2020 — Present · Gurugram, IN
Growth Path:Apr 2023 – Present: Associate Director - OperationsApr 2021 – Mar 2023: Senior Regional Manager - OperationsJun 2020 – Mar 2021: Regional Manager - Operations• Spearheaded onboarding of merchant outlets across India, achieving 95% compliance and 30% faster go-live cycle.• Directed enterprise operations for key accounts like Baskin Robbins, Polar Bear, etc, driving SLA adherence, retention, and topline growth.• Led multi-department ops across merchant onboarding, voice/email helpdesk, cataloguing, and churn management—boosted SLA performance by 23%.• Established centralized helpdesk infrastructure, enhancing NPS and increasing first-response resolution rate by 40%.• Championed digital transformation of operational workflows, automating cataloguing and reducing manual errors by 60%.• Owned post-sale hardware deployment and maintenance for POS systems across locations, ensuring 99% uptime.• Accountable for full-cycle P&L, POS revenue tracking, cost control, and execution of national cost-saving initiatives (18% YoY reduction).• Standardized training & retraining frameworks for merchant staff and field teams, accelerating onboarding efficiency and product adoption.• Oversaw vendor management, inventory planning, and supplies logistics for enterprise clients, improving fulfilment accuracy by 35%.• Ensured 100% compliance with operational SOPs, audits, and regulatory norms across client networks and internal operations.• Maintained and strengthened key client relationships, driving enterprise account renewals, wallet share expansion, and retention.• Delivered 100% KPI alignment on all launches, with consistent achievement of fulfillment, retention, and service goals.
Education
Dr. B. R. Ambedkar University, Agra
Bachelor of Laws - LLB
2016 — 2019
Shaheed Bhagat Singh College
Bachelor's degree
1997 — 2000
National Institute of Management
Master of Business Administration - MBA
2007 — 2010
Skills
- Inventory Management
- Merchandising
- Retail
- Business Operations
- Profit
- Sales
- Sales Operations
- Vendor Management
- Visual Merchandising
- Recruiting
- Operations Management
- Training
- Customer Satisfaction
- Mis
- Team Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.