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Ops Intern @Dotpe
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WORK HISTORY
Ops Intern @Dotpe
Gurugram, IN
Onboarded and supported 100+ restaurant and retail merchants on the DotPe platform, ensuring smooth POS setup and catalog uploads.Used Excel templates and internal dashboards to audit and resolve data formatting, mapping, and configuration issues.Collaborated cross-functionally with product and support teams to identify and document common merchant pain points.Created process documents and visual workflows to reduce onboarding time and reduce errors by 30%.Gained exposure to product toggles, merchant configuration logic, and real-time feedback loops—helping bridge ops insights with product updates.
EDUCATION
Indira Gandhi National Open University
Master of Computer Applications - MCA
Delhi Public School, Maruti Kunj, Gurgaon
Class 12
Gurugram University
Bachelor of Computer Application
ABOUT DIGVIJAY KAUSHIK
Hi, I\'m Digvijay — a tech-minded professional passionate about using data, operations, and product thinking to build impactful digital solutions. Currently interning at DotPe (a Google-backed startup), I work closely with merchants, operations, and product teams to optimize onboarding, resolve operational issues, and improve customer experience. This hands-on exposure is sharpening my understanding of how products are built, scaled, and improved based on user feedback and data. With a background in Python, SQL, and Machine Learning, and experience across data analytics and SaaS operations, I’m keen to transition into a Product role where I can combine technical insights with user empathy to build intuitive, high-impact products. Key Interests: Product Management • Data Analytics • AI & ML • SaaS Platforms Let’s connect if you’re building something exciting in tech, product, or AI!
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