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Program Manager @Keap
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WORK HISTORY
Program Manager @Keap
Phoenix, AZ, US
Program Manager (OPM) plays a critical role in the overall experience for our customers through leading/managing a team of Keap Certified Partners and Consultants while maintaining cross-functional communication with all departments, key stakeholders, and upper level leadership.Through effective coaching and mentoring the OPM supports Keap Certified Partners in developing best practices and optimizing execution of the onboarding design. Additionally, act as strategic thought partner driving on continued customer success and partner business development via post-onboarding services.Key Deliverables:1. Leadership - Coaching and development of Keap kickstart Partners under management through call coaching, monthly accountability, service quality assurance, and mentorship2. Onboarding & Retention Services Fulfillment - Ensuring a world class onboarding experience that drives 100% customer success to improve retention and MRR3. Partner Services Program Development - Plays a critical role in the overall experience for our customers, through partnership with internal departments including: Sales, Marketing, Support, Customer Success, Service Design, Partner Management, Systems, Learning & Development, Finance & Accounting, and ProductDaily Execution Excellence:• Improve partner performance by monthly governance and coaching based call observations, 1 to 1 key performance metric evaluation• Ensure adherence to Salesforce documentation standards• Advise on strategic and tactical client management• Create/assign/re-assign fulfillment projects as needed• Manage and resolve customer escalations to a win-win solution• Define rates, calculate, report, process, and submit payment for monthly compensation commission• Change management – effectively communicate company, program, and process changes• Provide actual customer feedback
EDUCATION
Argosy University
Bachelor's degree, Finance, General
Mesa Community College
Finance, General
ABOUT DERRELL TISDALE
I think Napoleon Hill said it best \"knowledge is power. It is nothing of the sort! Knowledge is only potential power. It becomes power only when, and if, it is organized into definite plans of action, and directed to a definite end\". I have a passion for helping people and organizations turn their knowledge into power by creating plans of action and implementation to follow through. I love consulting! How I may be able to help you:> CRM Methodology and business applications > Social media marketing > Lead generation strategies > Customer lifecycle strategies > Marketing Automation > Sales Pipeline set-up & Automation About Infusionsoft: Infusionsoft is the leader in Sales and Marketing Automation Software for true small businesses. Small businesses grow quickly and profitably when our intelligent automation engine supports their marketing and sales efforts. Our consultative selling approach creates a vision for what is truly possible in terms of revenue growth and time savings for the growing small business. We maintain a passionate focus on our primary purpose which is to help small businesses succeed. It has been a pleasure for me to work with hundreds of businesses; consulting with them in marketing, sales and work flow automation. Specialties: Infusionsoft, Marketing, Small Business, Entrepreneurship, CRM, Sales Pipeline, E-Commerce
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